Returns, Refunds, and Shipping

Shipping
Every order is dispatched with secure tracked delivery (£2.80 flat rate), so your set arrives as beautifully as it left us.
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Complimentary tracked delivery on orders over £20.
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Estimated delivery: 2–3 business days (UK only).
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Need your order sooner? We’ll be pleased to arrange a bespoke delivery option upon request.
Returns & Refunds
We want you to be delighted with your purchase. If for any reason you’re not, most items can be returned within 14 days of delivery for a refund or exchange.
Please note:
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Sets must be returned unopened and in resaleable condition.
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As our sets are delicate and designed for gift wrapping. Opened items cannot be accepted.
Return Shipping
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Return postage is covered by the customer, unless the item is faulty or we made an error.
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We recommend using a tracked service for peace of mind.
Refunds
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Processed within 5 business days of receiving your return.
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Refunds will be issued to your original payment method.
Questions
If you need any assistance, we’re here to help: